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"Everyone is lovely and we do such impactful work. There is a very caring employee culture, and a drive to share expertise."
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Engineering team
QA Engineer
We're expanding our technology team and looking for engineers who believe in the power of data and technology to drive real change.
As a QA Engineer, you'll work across our entire product range, from our Better Off Calculator to analytics services, like our Low Income Family Tracker (LIFT) and Multi Agency Safeguarding Tracker (MAST). This role is open to mid-level through to senior, with a clear progression pathway open to those who join at every level.
This role is to be our first dedicated QA position, as such, there’s some legacy work to be done, but this means you get to drive and own our internal QA stances and best practices. From day one, you’ll start by expanding coverage across all of our products, and over time build out frameworks, tools and standards for the rest of the team to use and follow.
As less legacy cleanup is needed, the role will push towards education among the team to keep testing coverage high, effective and meaningful. As well as using automations to reduce the human QA needed for stable release.
To apply please send your CV with a cover letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk as soon as possible. The role will close when filled.
Growth team
Business and Account Manager
As a Business and Account Manager you will play a key role in driving sales and achieving targets by selling Policy in Practice’s four core products.
Your primary target clients will be local authorities, housing associations, and Citizens Advice offices, with secondary targets in third sector and private sector organisations as advised.
You will be responsible for managing the entire sales cycle, which varies between three to twelve months, ensuring consistent achievement of monthly sales targets. Additionally, you will focus on client retention and renewals, while identifying relevant upsell opportunities to maximise long term value.
Success in this role will require:
- Proactive relationship management, cultivating long term partnerships with clients
- Strong prospecting skills, including a minimum of five unique effective sales calls per day to build your pipeline
- Handling objections with confidence, developing and refining sales scripts and processes that can be shared with the wider sales team
- A consultative sales approach, identifying client pain points and aligning our solutions through insightful questioning and critical listening
While you’ll be part of a wider collaborative team, this role requires a high degree of autonomy. You will report directly to the Commercial Director, ensuring structured oversight, clear accountability, and effective reporting. Strong organisation, record keeping, and time management will be essential.
See the job description for full details.
The position is offered as a permanent contract subject to a six month probationary period.
To apply please send your CV with a cover letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk as soon as possible. The role will close when filled.
Client Services Manager
We’re looking for a highly capable, motivated and public service orientated Client Services Manager, with experience working in the public sector or with a proven track record in a similar or related sector. We need someone who has the passion and drive to make a significant contribution to our continued growth and to the lives of people on the lowest incomes.
You will report directly to the Service Manager of Client Services as a core member of our expanding Growth team. You’ll own the client management role from start to finish, ensuring that we deliver excellent services to our clients.
You will operate at various levels within our client base and must therefore be able to influence at the highest level and build senior relationships quickly. You will work alongside our vibrant team of social policy experts, software technicians and data analysts to provide outstanding service and product delivery, leaving clients delighted.
Your main focus will be to promote our consultancy and software products to contribute to the sales and renewal targets. You will build relationships with decision makers, deliver and oversee the successful use of our LIFT platform, ensuring our clients are able to turn insight into impact.
You’ll be recognised as a trusted advisor by our clients and your work will deepen relationships and secure repeat business with identifiable opportunities in local and central government.
The position is offered as a permanent contract subject to a six month probationary period
To apply please send your CV with a cover letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk as soon as possible. The role will close when filled.
Join our talent pool
We’re always looking for people who are hungry to drive change and make a difference. The compelling work we do, together with the benefits we give and the career prospects we offer, make Policy in Practice a great place to work for those recently leaving education and those with more experience.
We’re here to help people and we know that starts with you. If you can help us reach the next level of social impact we want to hear from you. Whether you’re passionate about policy, technology, communicating or sales, or you have experience in delivering frontline government services, we’ll invest in you while you grow the range and depth of your skills and experience.
If you are currently in a permanent role or contract but want to be considered for future roles please send your CV and cover letter to join our talent pool. We’re growing fast and are keen to speak to you if you’re looking for a new role, either now or in the future.
By default our roles are hybrid based, at home and at our lovely head office in Westminster. Remote working is also possible. Unless otherwise stated, roles are full-time and permanent.
How to apply
Please send your CV with a cover letter that clearly outlines your suitability and your field of interest to jobs@policyinpractice.co.uk. In the subject line of your email please enter ‘Talent pool application’.
Contact Us
Visit us
Temple Chambers
3-7 Temple Avenue
London
EC4Y 0DA
United Kingdom
